Returns & Refunds

You may request a return or exchange within 7 days of receiving your order.

Products must be unused, in their original packaging, and in the same condition as when delivered.

Some items (e.g., personalized products, perishable items, or items marked as final sale) are not eligible for returns or refunds.

To initiate a return, please contact us at info@ipremier.lk with your order number and reason for the return.

We will provide instructions on how to return the item.

Customers are responsible for the cost of return shipping unless the item was damaged, defective, or incorrectly sent.

We recommend using a trackable shipping service to ensure your return reaches us safely.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to the original payment method within 07 business days.

Shipping costs (original or return shipping) are non-refundable, except in cases of damaged or incorrect items.

If you wish to exchange an item for a different size, colour, or product, please follow the return process and place a new order.

If you receive a damaged or defective item, contact us immediately at info@ipremier.lk

Please include your order number and a photo of the damaged item.

We will provide a replacement or full refund, including any shipping costs.

Orders can be cancelled within 2 hours of placement.

After this period, the order may already be processed or shipped, in which case our return process applies.

If you have any questions, please contact us: info@ipremier.lk